- Food Consultancy
- Business Excellence
- Audit Support
- Safe Management Measures
What is Business Excellence (BE)?
Business Excellence (BE) is a journey of continuous improvement, strengthening business fundamentals using best practices to achieve superior and sustainable performance in an organization.
What is the BE Initiative?
The BE initiative driven by Enterprise Singapore is a program that aims to help organisations enhance their management systems and processes to drive productivity and growth. It is based on a robust BE Framework, which is a globally benchmarked developmental tool, aligned to international excellence frameworks adopted for the Malcolm Baldrige National Quality Award, EFQM (European Foundation for Quality Management) Excellence Award, Japan Quality Award and the Australian Organisational Excellence Awards.
The Business Excellence Framework
The BE framework underpins the BE initiative driven by Enterprise Singapore. The framework illustrates the cause and effect relationships between the drivers of performance and the results achieved. Sound approaches and effective deployment will enable organizations to know where they are on the excellence journey and what they need to do to improve their performance.
In the framework, there are seven categories used to assess an organisation. Leadership sets the strategic direction for the organisation and drives the mindset of excellence. Customers are positioned after leadership to demonstrate the focus on customer-centricity. Strategy is developed based on understanding internal and external stakeholder requirements, which guides the development of People and Process capabilities to achieve desired Results. Knowledge is part of the feedback loop of Learning and Innovation, which supports decision-making and drives improvements.
The BE accreditations
The BE journey provides a roadmap of excellence where organisations are accreditated through BE certifications and recognised for their superior performance through BE Awards. For BE certifications companies pursue the holistic standard of the Singapore Quality Class (SQC). There are also three niche SQC standards— People, Innovation and Service. Organisations demonstrating outstanding performance are conferred Singapore Quality Class Awards (SQA) as BE Awards.
How does BE initiative benefit my organisation?
The BE initiative has been beneficial for organisations. In a speech by Minister Mr S Iswaran, he mentioned that a study conducted by NUS in 2014 on the impact of the BE Initiative on Organisational Performance and Productivity showed that SQA- and SQC-certified enterprises collectively performed significantly better than their peers. From 2008 to 2012, the profit of these organisations grew at an average of 14% per annum, double that of their peers. In particular, those that had been on the BE journey for five to ten years did even better, achieving 7.5% per annum revenue growth compared to an industry average of 5%, and a remarkable 25.5% per annum profit growth against an industry average of 6%.
By embarking on the BE journey, organisations gain by understanding their business health, benchmark against best practices, improve their performance to grow and stay competitive:
More than 2000 organisations in Singapore have benefited from the BE initiative. Beside strengthening business fundamentals, these organisations have earned the SQC certifications that serve as a mark of excellence and gained recognition both locally and internationally.
How to get started on the Business Excellence (BE) Journey?
The BE initiative is now known as Business Strategy Development and is supported by the Enterprise Development Grant (EDG) that funds up to 70% of the cost. To embark on the BE journey, the first step for your organisation is to engage us.
Why choose us?
We are a leading management consulting firm in Singapore, specialising in helping firms improve their productivity and profitability through excellence in their business operations. Our integrated and practical approach have benefited more than 1,000 companies, helping them achieve tangible results in business excellence. Our exposure to numerous companies and industries enable us to identify the “best practices” which can bring tremendous value to our clients.
What our clients have to say about us?
CEO, NewMedia Solutions Pte Ltd
“I am very grateful to you for introducing Mr Ow to us to audit our bizSAFE application! He has definitely been very patient, kind and helpful to point out errors in our documents and ensure they are adequate for a successful submission!
Thanks so much again, deeply appreciate the excellent support from you and your team as well as from Mr Ow’s end!”
Legal Manager, Nera Telecommunications Ltd
“Your consultant, Yi Vean, was brought in to help with our ISO 9001 internal audit at a short notice, but being the dedicated professional she is, she quickly recognised the issues for improvement and provided timely and useful assistance to complete the internal audit. Without her guidance, I would not be able to complete the audit exercise on time.
She is a pleasant and friendly personnel, and I look forward to work with her again.”
EE TIANG HWEE
Honorary Deputy Executive Director, Golden Pagoda Buddhist Temple
“We would like to take this opportunity to express our appreciation to your consultant for the excellent effort in assisting us to obtain our ISO 9001 standard certification.
We are very pleased and impressed with your consultant’s dedication and professionalism. She is extremely well organised and has provided professional support throughout the whole process.
Thank you once gain and looking forward to work with your firm in the near future.”
Zap Foundation Pte Ltd
“We would like to thank you and the team for providing exceptional service to Zap Foundation since May 2017. Your personal commitment and time provided to customise our transition & implement the ISO system exceeded our expectations.
We chose to work with Advanced Consultancy due to your in-depth product knowledge, dedication to our needs and requirements, as well as your ability to ensure that we have achieved the ISO standard.
We are glad that we had done our internal audit with your consultants. Your team was always there for us and even helped us for the questions and non-conformance during our external audit conducted by an auditing firm. With the assistance, we completed our OHSAS Migration to ISO 45001:2018 successfully.”
TAN CHEE KEONG
Director, Multimax Engineering Pte Ltd
“We would like to thank you for your excellent efforts and commitment in assisting us to obtain ISO 9001, ISO 14001 and OHSAS 18001 Standards. We are impressed with your dedication and professional presentation to our team that helped us understand the standards in an easier way. Your hard work and knowledge of the standards and regulations had been successful in helping us.
We wouldn’t think of experiencing an ISO audit without your assistance. We would highly recommend you to any company, especially to those in construction and engineering fields, based on your competence and professionalism.
We would like to express our appreciation along with the entire Multimax staff, for your assistance and guidance. Thank you once again and looking forward to work with you in future projects.”
Group IT Manager, Far East Group Limited
“We are very pleased with the quality of consultancy service you provided. We sincerely appreciate your responsiveness and your professional experience to deliver ISO 9001 & OHSAS certificate.
The project was well planned and executed. You walked us through each step of the ISO certification process, from developing the quality manual to process documentation and conducting the management review and internal audit. You provided as much support as we require, simplifying the entire process and ensuring it is straightforward and less stressful for us. With your guidance, we managed to implement dual management system ISO 9001:2015 & OHSAS 18001:2007 successfully.
We’d like to recommend your company to others because of our satisfaction with your excellent service. We look forward to working with your team again in the future. Thanks for your patience & support!”
YAP SHENG YOUNG
Director (Satellite Operations), SIngtel
“We would like to extend our appreciation towards your invaluable consultancy services provided in the recent ISO 9001:2015 internal audit in preparation of the upcoming surveillance audit.
Sat Ops (Singtel) has successfully transitioned to the new standards from ISO 9001:2008 to 2015 standards with strong support from you and your team members. We were able to implement new procedures and further improve the current work processes seamlessly as planned.
Our sincere thanks to your team for the professionalism and guidance during this transition.”
Manager, Casa Raudha Women Home
“We would like to express our gratitude to the quality and timeliness of work that you have done for us since we engaged your service.
You have conducted the trainings and internal audit with professionalism in guiding us through the process. It’s evidence of you having full grip of the ISO system. At the same time, you showed genuine care to the staff, giving us motivation that we can achieve the Certification.
For the above reasons, we find partnering with you to be easy and a pleasant experience especially since it was our first year embarking on ISO Certification.”
Creative Director, Space Atelier
“The quality of our service has never been an issue but obtaining the CaseTrust Accreditation is a bonus that has helped to boost clients’ confidence in us. We did not have to do much as our consultant, Ben, assisted us every step of the way.”
Director, Molecule Interior Design
“We do see more clients asking if we are CaseTrust accredited – obtaining the accreditation has been helpful in getting sales. Our CaseTrust journey has also been smooth sailing due to the experienced and helpful consultant who worked with us.”