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What is Business Excellence (BE)?
Business Excellence (BE) is a journey of continuous improvement, strengthening business fundamentals using best practices to achieve superior and sustainable performance in an organization.
What is the BE Initiative?
The BE initiative driven by Enterprise Singapore is a program that aims to help organisations enhance their management systems and processes to drive productivity and growth. It is based on a robust BE Framework, which is a globally benchmarked developmental tool, aligned to international excellence frameworks adopted for the Malcolm Baldrige National Quality Award, EFQM (European Foundation for Quality Management) Excellence Award, Japan Quality Award and the Australian Organisational Excellence Awards.
The Business Excellence Framework
The BE framework underpins the BE initiative driven by Enterprise Singapore. The framework illustrates the cause and effect relationships between the drivers of performance and the results achieved. Sound approaches and effective deployment will enable organizations to know where they are on the excellence journey and what they need to do to improve their performance.
In the framework, there are seven categories used to assess an organisation. Leadership sets the strategic direction for the organisation and drives the mindset of excellence. Customers are positioned after leadership to demonstrate the focus on customer-centricity. Strategy is developed based on understanding internal and external stakeholder requirements, which guides the development of People and Process capabilities to achieve desired Results. Knowledge is part of the feedback loop of Learning and Innovation, which supports decision-making and drives improvements.
The BE accreditations
The BE journey provides a roadmap of excellence where organisations are accreditated through BE certifications and recognised for their superior performance through BE Awards. For BE certifications companies pursue the holistic standard of the Singapore Quality Class (SQC). There are also three niche SQC standards— People, Innovation and Service. Organisations demonstrating outstanding performance are conferred Singapore Quality Class Awards (SQA) as BE Awards.
How does BE initiative benefit my organisation?
The BE initiative has been beneficial for organisations. In a speech by Minister Mr S Iswaran, he mentioned that a study conducted by NUS in 2014 on the impact of the BE Initiative on Organisational Performance and Productivity showed that SQA- and SQC-certified enterprises collectively performed significantly better than their peers. From 2008 to 2012, the profit of these organisations grew at an average of 14% per annum, double that of their peers. In particular, those that had been on the BE journey for five to ten years did even better, achieving 7.5% per annum revenue growth compared to an industry average of 5%, and a remarkable 25.5% per annum profit growth against an industry average of 6%.
By embarking on the BE journey, organisations gain by understanding their business health, benchmark against best practices, improve their performance to grow and stay competitive:
More than 2000 organisations in Singapore have benefited from the BE initiative. Beside strengthening business fundamentals, these organisations have earned the SQC certifications that serve as a mark of excellence and gained recognition both locally and internationally.
How to get started on the Business Excellence (BE) Journey?
The BE initiative is supported by the Enterprise Development Grant (EDG) that funds up to 70%. To embark on the BE journey, the first step for your organisation is to engage Advanced Safety & Consultancy Pte Ltd who is a leading management consulting firm in Singapore, specialising in helping firms improve their productivity and profitability through excellence in their business operations. We will assist your company in the grant application and help you through the entire business excellence journey and getting your company accredited.
Why choose Advanced Safety & Consultancy Pte Ltd as your BE Consultant?
Advanced Safety & Consultancy is a leading management consulting firm in Singapore, specialising in helping firms improve their productivity and profitability through excellence in their business operations. Our integrated and practical approach have benefited more than 1,000 companies, helping them achieve tangible results in business excellence. Our exposure to numerous companies and industries enable us to identify the “best practices” which can bring tremendous value to our clients.
We can help you all the way on your BE journey. Call us today at +65-6812 0999. Or click on the below button to schedule a free consultation.
What our clients have to say about us?
MS GRACE KHOO
Manger of Shui Xing International Pte Ltd
“Our consultant Yi Vean is very responsive, helpful and knowledgeable. Highly recommend you to appoint her as your consultant.”
MR. GAVIN GBI
Manager of grand build interior
“Friendly Jason brought me to the classroom for course. Great sales support and consistent follow up by staff, quality service delivery and proven track record with reputable companies. ”
MR SHAUN TAN
Operations Manager of Asia Dessert Guru Pte Ltd
“Positive working experience with the team at Advance Safety & Consultancy. Milcah, Samantha and Chris were more than adept at their job, and have helped implement ISO 22000 for our company. Till now, whenever we have questions when we receive new equipment or any changes to our processes / system, Milcah, our consultant, has been very responsive and helpful. Highly recommended.”
Best Technology Pte Ltd
“Yi Vean is a meticulous and patient person. When I’ve encountered some ISO queries that she always answered my questions promptly. She did a great job! “
TD Fabrics Pte Ltd
“Milcah is very patient and try her best in guiding us as to how to prepare the necessary reports during the ISO 9001 conversion. She is good!!!”
MR. LOUIS TONG
Managers of Nan Xiang Food Industries
“We engaged Advanced Safety & Consultancy to implement ISO 22000. Milcah and Keliza, as well as their whole team, was helpful and professional throughout the whole process.”
MS. BHUVANA BALA
QA, Management System Development
“I want to take the time to thank Advance Safety & Consultancy for the better service provided on our ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 transition. Especially during these transitions, I found the professionalism and better ISO knowledge from our consultant Ms.Tay Yi Vean. She is very dedicated to her work. I was also impressed with the support provided by her. We held many meetings discussions with her in order to fully learn to grasp the requirements of the ISO standards and how they applied to our company. Hereafter we would recommend Advance Safety&Consultancy to any company going through the implementation of a QMS and EMS in order to obtain ISO certifications. Once again I thank you and I wish you all the best in your future endeavors.”
MR. CHESTER CHIEW
Directors of SINMAH
“Great sales support and consistent follow up by Jason, quality service delivery and proven track record with reputable companies”
Mr. Yap Sheng Young
Director, Singtel Satellite Operations
“Singtel Satellite Operations has successfully transited to the new standards from ISO 9001:2008 to 2015 standards with strong support from you and your team members. We were able to implement new procedures and further improve the current work processes seamlessly as planned.”
Iyer Jayaprakash Gopalan
Director of Shell Infotech
“On behalf of the company, we would like to express our sincere appreciation for your kind assistance in advising us and developing our documentation for our Quality Management System. With this management system in place, we believed that our internal processes will be more systematic and improved. Thank you.”