Customer Seek Help From CASE to Recover More Than $560K
Latest news from The Straits Times on 27th April 2017.
Carpentry Design Works registered as a home renovation firm in March last year. However, CASE already received 33 complaints, 21 of which field in this month.
One of their clients complained to CASE with more than $560,000 claim. Clients complained to CASE that Carpentry Design Works left work unfinished or did not deliver services after being paid.
The common excuse given by the firm was “The lorry broke down’ or ‘The workers have been hospitalised’.
Police confirmed reports were made and investigations are ongoing.
So how to gain back customers’ trust nowadays under such circumstances?