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CaseTrust

Renovation

Renovation

Home renovation is one of the big investments that many Singaporean consumers will make, it is understandable that they would want to look for a renovation company that is able to meet their renovation needs, and have the peace of mind that the company is able to deliver what has been promised.

CaseTrust Accreditation for Renovation Businesses is an accreditation scheme that highlights renovation businesses that are committed toward maintaining a high level of good business practices. By obtaining the CaseTrust accreditation, these companies are visibly showing that they strive to put their consumers first and ensure to that their consumers get what they have paid for.

A renovation business that achieves the CaseTrust accreditation is certified as a business that possesses the foundation for good sales practices and standards. The business will have the following mechanisms in place:

 

CLEAR FEE POLICIES

Clearly articulated and documented policies on fees and fee refund. These must be fully disclosed to their customers

 

WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS

A redress system with proper and clearly defined dispute resolution mechanisms for the business and consumers. This will include mediation by the CASE Mediation Centre

 

WELL-TRAINED PERSONNEL

The business with trained sales staff who do not practice unethical sales tactics and are able to provide accurate information regarding the renovation

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  • Address: 6 Ubi Road 1 #03-07 Wintech Centre Singapore 408726
  • Phone: (+65) 6812 0999
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