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CaseTrust

Spa and Wellness

CaseTrust Accreditation for Spa and Wellness Businesses has been developed with criteria tailored for the spa and wellness industry. The primary objective is to instil consumer confidence for this industry by adopting good business practices.

Spa and Wellness businesses that are accredited wear their trustworthiness with a decal that is displayed in their premises.

 

CONSUMER’S FRIENDLY PRACTICE FROM AN ACCREDITED SPA AND WELLNESS BUSINESS

 

PROTECTION FOR PREPAYMENT

Consumers who made prepayment can be assured that the value of their un-utilized balance will be protected, with documentation and real-time verification of their coverage provided


5-DAY COOLING-OFF PERIOD

Consumers enjoy a cooling-off period of at least 5 working days to seek a full refund of payments made if they do not wish to proceed with the services offered. The 5-day cooling-off period offers recourse for consumers who have been pressured into signing up. For avoidance of doubt, this cooling-off period is not applicable for services which have been utilised.

 

STRESS-FREE TREATMENT

When patronising CaseTrust accredited spas, you can be assured of relaxing and stress-free treatments because of a ‘No Selling’ policy once you enter the treatment room.

 

CLEAR FEE POLICIES

Clearly articulated and documented policies on charges and refunds. These must be fully disclosed to customers and adhered to according to the terms and conditions of the contract between the businesses and customers.

 

WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS

Besides good business practices and systems, there should be a redress system with proper and clearly defined dispute resolution mechanisms for the business and customers.

 

WELL-TRAINED PERSONNEL

The business must ensure that it has trained sales staff who do not practice unethical sales tactics and are able to provide good customer service.

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  • Address: 6 Ubi Road 1 #03-07 Wintech Centre Singapore 408726
  • Phone: (+65) 6812 0999
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