- Food Consultancy
- Business Excellence
- Audit Support
Spa and Wellness
CaseTrust Accreditation for Spa and Wellness Businesses has been developed with criteria tailored for the spa and wellness industry. The primary objective is to instil consumer confidence for this industry by adopting good business practices.
Spa and Wellness businesses that are accredited wear their trustworthiness with a decal that is displayed in their premises.
CONSUMER’S FRIENDLY PRACTICE FROM AN ACCREDITED SPA AND WELLNESS BUSINESS
PROTECTION FOR PREPAYMENT
Consumers who made prepayment can be assured that the value of their un-utilized balance will be protected, with documentation and real-time verification of their coverage provided
5-DAY COOLING-OFF PERIOD
Consumers enjoy a cooling-off period of at least 5 working days to seek a full refund of payments made if they do not wish to proceed with the services offered. The 5-day cooling-off period offers recourse for consumers who have been pressured into signing up. For avoidance of doubt, this cooling-off period is not applicable for services which have been utilised.
When patronising CaseTrust accredited spas, you can be assured of relaxing and stress-free treatments because of a ‘No Selling’ policy once you enter the treatment room.
CLEAR FEE POLICIES
Clearly articulated and documented policies on charges and refunds. These must be fully disclosed to customers and adhered to according to the terms and conditions of the contract between the businesses and customers.
WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS
Besides good business practices and systems, there should be a redress system with proper and clearly defined dispute resolution mechanisms for the business and customers.
The business must ensure that it has trained sales staff who do not practice unethical sales tactics and are able to provide good customer service.
What our clients have to say about us?
Mr. Yap Sheng Young
Project Manager of Theme Trendy
“Singtel Satellite Operations has successfully transited to the new standards from ISO 9001:2008 to 2015 standards with strong support from you and your team members. We were able to implement new procedures and further improve the current work processes seamlessly as planned.”
Iyer Jayaprakash Gopalan
Director of Shell Infotech
“On behalf of the company, we would like to express our sincere appreciation for your kind assistance in advising us and developing our documentation for our Quality Management System. With this management system in place, we believed that our internal processes will be more systematic and improved. Thank you.”
Ms Jade Chia
Manager of Great Art
“Our company valued your service in preparing us for the ISO 9001 and OHSAS 18001 Management System surveillance audit. We greatly appreciate your effort in reviewing existing procedures and forms in used. Revising and incorporating new forms into the existing procedures. Last but not least, I would like to personally thank you for your guidance given in housekeeping all the relevant records.”
Mr Lim Kok Sing
Managing Director of Hi-Point Engineering
“On behalf of our company, we like to express our appreciation for your kind assistance in assisting us to review and for the advice given in order to maintain continuous certification of ISO system for our company. We are grateful for your effort and time in helping us prepare and get the documents in place. Thank you.”
Ms. Jenny Wong
Assistant Admin & QA Manager of Forain
“It been pleasure working with you on the consultancy project and also thanks for your knowledge and recommendation you have shared throughout the project. Again, many thanks and we look forward to work with you again in the future.”
Mr. Tan Guat Chin
Director of Fire-Mech
“We appreciate your service to implement the ISO 9001 and OHSAS 18001 Management System for our company. It has enable us to streamline the operation process with clear identification of work in progress and also a safer workplace for our staff to work in. Once again, thank you for your effort in training our staff as well.”
Ms. Yang Qi
Admin Executive of Dover
“I would like to express my sincere thanks to your service in preparing us for the ISO 9001, ISO 14001 and OHSAS 18001 Management System surveillance audit. Your numerous efforts in reviewing existing procedures, revising them and guidance given how to implement them is greatly appreciated. Thank you very much.”
Mr. Danson Boh
Business Development Manger of HRC Harvest Resources Pte Ltd
“Advanced Safety assisted in our company ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007 certification. Our experience working with Advanced Group has been productive and positive. They are highly responsive to our needs and provides documentation that meet our requirement. As a result, many processes are streamlined. We are extremely pleased with the service provided and by far the best consultant the company has ever engaged.”
Ms. Jaslaine Poh
Business Development Manager of Uniwes
“On behalf of the company, we would like to express our sincere appreciation on your kind assistance in assisting us to upgrade and convert our ISO management system to the latest version of year 2015. We are grateful for your effort and time in helping us to prepare and get ready the documentation for external audit requirements.”
Mr. Leslie Teo
Senior Logistics Manager of ES-Team lighting
“I found the professionalism and knowledge of the team to be outstanding. I was also impressed at the support provided after the ISO documentation had been rolled out. Our company had the first critical ISO 9001 transition audit with excellent result of zero Non conformance and zero observation. Needless to say, our top management was extremely pleased. Pls feel free to use this as a customer testimony of the good service by Advanced Safety & Consultancy Pte Ltd ”