- Food Consultancy
- Business Excellence
- Audit Support
Spa and Wellness
CaseTrust Accreditation for Spa and Wellness Businesses has been developed with criteria tailored for the spa and wellness industry. The primary objective is to instil consumer confidence for this industry by adopting good business practices.
Spa and Wellness businesses that are accredited wear their trustworthiness with a decal that is displayed in their premises.
CONSUMER’S FRIENDLY PRACTICE FROM AN ACCREDITED SPA AND WELLNESS BUSINESS
PROTECTION FOR PREPAYMENT
Consumers who made prepayment can be assured that the value of their un-utilized balance will be protected, with documentation and real-time verification of their coverage provided
5-DAY COOLING-OFF PERIOD
Consumers enjoy a cooling-off period of at least 5 working days to seek a full refund of payments made if they do not wish to proceed with the services offered. The 5-day cooling-off period offers recourse for consumers who have been pressured into signing up. For avoidance of doubt, this cooling-off period is not applicable for services which have been utilised.
When patronising CaseTrust accredited spas, you can be assured of relaxing and stress-free treatments because of a ‘No Selling’ policy once you enter the treatment room.
CLEAR FEE POLICIES
Clearly articulated and documented policies on charges and refunds. These must be fully disclosed to customers and adhered to according to the terms and conditions of the contract between the businesses and customers.
WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS
Besides good business practices and systems, there should be a redress system with proper and clearly defined dispute resolution mechanisms for the business and customers.
The business must ensure that it has trained sales staff who do not practice unethical sales tactics and are able to provide good customer service.
What our clients have to say about us?
MS GRACE KHOO
Manger of Shui Xing International Pte Ltd
“Our consultant Yi Vean is very responsive, helpful and knowledgeable. Highly recommend you to appoint her as your consultant.”
MR. GAVIN GBI
Manager of grand build interior
“Friendly Jason brought me to the classroom for course. Great sales support and consistent follow up by staff, quality service delivery and proven track record with reputable companies. ”
MR SHAUN TAN
Operations Manager of Asia Dessert Guru Pte Ltd
“Positive working experience with the team at Advance Safety & Consultancy. Milcah, Samantha and Chris were more than adept at their job, and have helped implement ISO 22000 for our company. Till now, whenever we have questions when we receive new equipment or any changes to our processes / system, Milcah, our consultant, has been very responsive and helpful. Highly recommended.”
Best Technology Pte Ltd
“Yi Vean is a meticulous and patient person. When I’ve encountered some ISO queries that she always answered my questions promptly. She did a great job! “
TD Fabrics Pte Ltd
“Milcah is very patient and try her best in guiding us as to how to prepare the necessary reports during the ISO 9001 conversion. She is good!!!”
MR. LOUIS TONG
Managers of Nan Xiang Food Industries
“We engaged Advanced Safety & Consultancy to implement ISO 22000. Milcah and Keliza, as well as their whole team, was helpful and professional throughout the whole process.”
MS. BHUVANA BALA
QA, Management System Development
“I want to take the time to thank Advance Safety & Consultancy for the better service provided on our ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 transition. Especially during these transitions, I found the professionalism and better ISO knowledge from our consultant Ms.Tay Yi Vean. She is very dedicated to her work. I was also impressed with the support provided by her. We held many meetings discussions with her in order to fully learn to grasp the requirements of the ISO standards and how they applied to our company. Hereafter we would recommend Advance Safety&Consultancy to any company going through the implementation of a QMS and EMS in order to obtain ISO certifications. Once again I thank you and I wish you all the best in your future endeavors.”
MR. CHESTER CHIEW
Directors of SINMAH
“Great sales support and consistent follow up by Jason, quality service delivery and proven track record with reputable companies”
Mr. Yap Sheng Young
Director, Singtel Satellite Operations
“Singtel Satellite Operations has successfully transited to the new standards from ISO 9001:2008 to 2015 standards with strong support from you and your team members. We were able to implement new procedures and further improve the current work processes seamlessly as planned.”
Iyer Jayaprakash Gopalan
Director of Shell Infotech
“On behalf of the company, we would like to express our sincere appreciation for your kind assistance in advising us and developing our documentation for our Quality Management System. With this management system in place, we believed that our internal processes will be more systematic and improved. Thank you.”